Making a Purchase
Consider a Test RideIf you're seriously interested in buying an Orbit tandem, why not come and visit us for a free of charge test ride of the models you like the look of? And don't worry if one or both of you has never ridden a tandem before, we'll be on hand to provide any tuition or support you might need in the beginning.
To make your visit more useful, fill out our sizing form and we can have a tandem set up appropriately for you.
When will our tandem be ready?We hold stock of nearly all of our frames – except custom, of course. Once the order is confirmed we can then advise on the current build time, this is usually about 2 weeks, occasionally we can be as long as 4 weeks, but this is very unusual.
Our Summit range are all made to order and the lead time for these varies from about 6 weeks to 4 months, with the average frame being ready in around 3 months.
How do I place an order?In person is always great, we love to meet our customers, and we have test ride models of nearly every tandem we sell, so a visit to our showroom will be very worthwhile. If you wish to complete our sizing and which model enquiry forms on the website ahead of your visit, that will allow us to set up our test ride models to your dimensions more precisely.
Alternatively by telephone, email or simply online. We supply a lot of tandems mail order both within the UK and in Europe and this is something we are very experienced at. So if you can’t visit don’t worry just pick up the phone to talk to us or ping us an email, or complete our sizing and which model enquiry forms on the website and we’ll come back to you promptly.
How do I Pay for the tandem?We accept all major debit & credit cards or payment by bank transfer (bacs).
All of our tandems are also available to purchase via our 6 months interest free payment option.
All financial transactions are handled via our sister company, JD Tandems LLP, which is the retail side of our business, and all receipts, payments etc. will therefore be between you the customer and JD Tandems.
If we are building you one of our standard models with an aluminium frame then no deposit is needed, just pay when it’s ready. If we are building you a tandem with a titanium frame or Columbus Sprit frame then we like to take a 10% deposit. If it’s a custom frame size or a model from our Summit range then we require a 20% deposit. All tandems must be paid for in full upon collection or prior to dispatch.
What is the warranty on Orbit Tandems?Frames and forks – 10 year warranty
Other components – 1 year warranty
This warranty does not cover - normal wear & tear, improper assembly or inadequate follow up maintenance.
This warranty applies to the original purchaser only who must produce proof of purchase. Claims must be submitted directly to JD Tandems in Gargrave.
Labour costs resulting in replacement of any faulty component will be provided free of charge if the item or tandem is returned to JD Tandems LLP.
Receiving your tandem by courier – UK customersWe use Parcelforce, who operate a 48 hour large service within the UK. Note they do not deliver large items such as tandems north of Inverness, so if you are in the north part of Scotland, you might have to collect your tandem from their Inverness depot. Delivery within the UK is currently free of charge.
Parcelforce do not offer a timed service for these large items, so on the agreed delivery day someone will have to be available all day to take delivery. Our experience of their service in regard to reliability is excellent. However, if staying all day is not possible we can arrange to deliver your tandem to your work address or to a friendly neighbour.
When your tandem leaves us it is usually boxed in a brand new card board box, it should arrive with you in a box that looks brand new, Parcelforce have never damaged one of our tandems before, we have had the odd broken mudguard but nothing that can’t be easily resolved, but if the box looks damaged, please sign for the package as damaged.
Your tandem has been lovingly built, checked and then test ridden, we then remove the front wheel, mudguard (and front pannier rack if specified). The front & rear handlebars are removed, saddles are removed or inserted lower into the frame, and your pedals will need re-fitting. The re-assembly needed is something most of our customers are happy doing, and we provide full instructions, but if you are not confident in your skills take the tandem to a bike shop for re-assembly by a professional.
Receiving your tandem by courier – overseas customersWe use TNT International, who operate all over Europe, the delivery time from leaving us to arriving with you is between 2 and 5 working days depending where you live, and we can confirm which day they expect to deliver when we arrange dispatch of your tandem. They are pretty reliable but logistically it’s impossible for them to always be 100%. We charge just £150 for delivery within Europe.
On the agreed delivery day someone will have to be available all day to take delivery. Our experience of TNT’s service in regard to reliability is excellent. However, if staying all day is not possible we can arrange to deliver your tandem to your work address or to a friendly neighbour.
Your tandem has been lovingly built, checked and then test ridden, we then remove the front and rear wheels, mudguards (and front & rear pannier rack if specified). The front & rear handlebars are removed, saddles are removed or inserted lower into the frame, and your pedals will need re-fitting. To reduce the chance of the tandem getting damaged in transit we often package it smaller than for UK deliveries and it maybe that your tandem will be more stripped down than usual. The re-assembly needed is something most of our customers are happy doing, but if you are not confident in your skills take the tandem to a bike shop for re-assembly by a professional.